Retail

The 9-point checkout audit that lifts online store conversion

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Guest checkout, local payments and trust signals: small fixes that consistently add double-digit conversion.

Most stores lose more sales at checkout than anywhere else. The good news: the fixes are small, cheap and measurable within a week.

The audit

  • Offer guest checkout — never force an account.
  • Show the delivery cost before the last step.
  • Support the wallets your customers actually use.
  • Keep the form to one screen on mobile.
  • Auto-fill the city and area from the phone number where possible.
  • Show stock and delivery date on the product page.
  • Display real reviews and a clear return policy.
  • Send an abandoned-cart reminder within an hour.
  • Load the checkout in under two seconds on 4G.

One stock, fewer cancellations

When the website and the shop share one inventory, you stop selling items that are already gone — the most common reason for cancelled online orders.

Key takeaways

Run the nine checks once a quarter, fix the cheapest first, and make sure your online store and shops sell from the same stock.

FA
Written by
Farhana Akter

Part of the Orivento Tech team, writing about retail — product, process and the people in between.

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